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General questions

  • My elderly parents need assistance. I don’t know where to begin. What should I do?
    We understand it can feel slightly overwhelming trying to navigate the world of in-home care. The team at DANS would be most happy to take your call and take you through how to best tackle your in-home nursing and assistance needs. We appreciate that loved ones can deteriorate quite quickly or unexpectedly and as such, we are well versed in moving quickly to assess and begin providing support. 
  • What makes DANS a premium provider of in-home care?

    At DANS In Home Care, we provide holistic in-home care services with 20+ years of experience. Our team consists of local registered nurses and qualified care givers that are active members of the local community. As a business, we have our head office based in Dubbo and a support office in Orange. We pride ourselves on the level of support and care we provide to our clients. Our local expertise offers exceptional co – ordination by our experienced care and clinical management team to liaise with our vast network of allied health specialists.

  • What qualifications do the staff at DANS hold?
    Our team consists of Registered Nurses (accredited by AHPRA) and qualified Care workers (Certificate 3 Individual Support or equivalent). The entire team at DANS are full time and not contracted elsewhere, ensuring a high level of personal and consistent care.

Home Care Packages (HCP) questions

  • What are the different packages and amounts offered via Home Care Packages (HCP)?

    There are four levels of Home Care Packages with different funding amounts. The Federal Government sets the funding amount, with Level 1 for basic care needs to Level 4 for those with high care needs.

    You choose a service provider that is right for you. Part of that choice is finding out what fee’s each provider charges so you can get the very best and the very most out of your package:

    HCP funding

    Level 1

    Basic care needs

    $9,179.75 per year.

    Level 2

    Low care needs

    $16,147.60 per year.

    Level 3

    Intermediate care needs

    $35,138.55 per year.

    Level 4

    High care needs

    $53,268.10 per year.

  • What is it going to cost me?

    There are 3 types of legislated home care fees a provider may ask a care recipient to pay.

    1. 1. A Basic Daily fee, this is NOT mandatory and DANS In Home Care does NOT ask our clients to pay this additional out of pocket contribution.
    2. 2. An Income Tested Care Fee which IS a mandatory contribution that care recipients may be asked to pay if they can afford to do so. The income tested care fee is determined through an income assessment, which is conducted by Services Australia or DVA as applicable.
    3. 3. Any other amounts our care recipients have agreed to pay for additional care and support services.

    We would be happy to discuss your individual circumstance and assist you to navigate the financial aspects of Home Care.

  • How do we access Government Subsidised services?

    To find out if you are eligible for Government support you can call MY AGED CARE ON 1800 200 422. We recommend a proactive approach and advise that you seek an assessment through My Aged Care if you are requiring help at home now or in the near future.

  • What are home care packages (HCP) and how do they relate to in-home nursing and assistance?

    Home Care Packages, often referred to as HCP, is a Government program designed to support older Australians, with complex ageing related care needs, to maintain their capabilities and continue to live independently in their own homes.

    HCP is a coordinated approach to delivering at home assistance, across a range of tasks – from nursing, hygiene, food and meal prep, transport, cleaning and domestic assistance (to name just a few).

    DANS In Home Care is an approved Home Care Package provider, servicing Central West NSW. Our care management team can assist you to navigate your eligibility for funding and design a suite of services that give our clients choice and flexibility in the supports that optimise their independence, health, well- being and quality of life.

    Learn more about Home Care Packages and how we can help with a free consultation with one of our friendly, experienced care management team.

  • Can you help me with navigating the home care package aged care system?

    Yes, we definitely can. We have extensive experience in home care packages (HCP) and the process for obtaining funding and in-home care support. Our team of caring professionals are experts at making the process as easy as possible for you and your family.

  • How do I check eligibility for home care packages?

    To assess if you (or your loved one) are eligible for HCP support, please visit the My Aged Care ‘assessment eligibility checker” on the My Aged Care website.

    Alternatively, you can call our office on 6885 6407 to speak to our friendly staff to begin a 60-minute consultation aimed to help you better understand your eligibility and your next steps.

  • I am currently using an alternate care provider. I wish to change over to DANS – what do I need to do?

    Firstly, we are very excited to have you join the DANS family. We would love to assist you with moving your care requirements over to our team of professional care workers and registered nurses.

    To assist with this, please contact My Aged Care to request the reactivation of your home care package referral code. You can then plan to end your contract with your existing care provider, in line with the coordinated date you setup with DANS to begin care.

  • What do DANS charge for managing a home care package?

    We want you to get the most out of your home care package.

    That is why we charge a flat 20% fee to manage and co-ordinate your care. The less you pay in fees, the more funds you have available for care and services.

    At DANS In Home Care we offer high- quality nursing and support services whilst maintaining reasonable prices.

    We are a local, independent business that priorities client care and value for our clients and their families.

  • What type of services can be provided by DANS in line with HCP funding?

    The HCP program is designed to provide a mix of services and supports to meet the individual care needs and goals of each recipient to optimise their health & well being.

    The Quality of Care Principles 2014 have also established a number of services that must not be included in the use of the package funds such as services, goods or supports that people are expected to cover out of their personal general income throughout their life regardless of age.

    The My Aged Care website has a list of specified inclusions and exclusions. This list can be found here.

Private Nursing questions

  • I would like help with private in-home nursing. How quickly can you start?

    We can move very quickly; usually putting support services in place within days. We begin by quickly organising an assessment by one of our Registered Nurses, with intent to assess your situation, needs and how we can best support. As a local business, our staff are familiar with the Central West NSW and surrounding areas to make a quick visit and discuss your needs.

  • Can a registered nurse accompany my loved one to a doctor’s appointment (and subsequent follow ups) to ensure all health advice is understood and administered?

    Yes, absolutely. For a small fee, we can offer case management to assist you to liaise with medical practitioners and other allied health support services.

    The team at DANS often accompany clients to medical appointments to assist with understanding the medical advice and ensuring it gets factored into an ongoing care plan.

    We can even accompany you or your loved ones on social visits or outings; we are very flexible and pride ourselves on offering the best possible service and care for your loved ones.

    The team at DANS In Home Care are local and can arrange just about anything you can imagine.

  • Can you help those in residential care?

    Yes, we can assist clients who reside in residential care. Assistance can be in the form of accompanying you or your loved one to appointments or enjoy an outing external to the residential facility.

  • Can you offer more than one qualified care giver?
    Yes. Depending on your loved ones needs, we can arrange as many support staff as required. Working with our registered nurses and external occupational therapists, we always ensure the right number of care givers are present to assist with your loved one’s in-home nursing needs.
  • Do you offer overnight care (often known as overnight nursing)?
    Yes. We are most happy to provide overnight care and nursing. This can assist your loved one in their time of need, or simply provide you with a level of comfort knowing someone is there to help while you get your rest.
  • Do you provide end of life care and end of life nursing?

    Yes. We appreciate how stressful this time can be for a family; our goal is to assist you, wherever possible, to case manage and support your loved one and their nursing needs. End of life care (and nursing) can consist of pain management, medication management and general support services (to not only your loved one, but your wider family who may need assistance). 

    We find it can be quite helpful to have one of our care managers assist with broader end of life care responsibilities (such as working with palliative support teams) so as to assist you and your family in this difficult time.
  • Do you provide showering support?

    Yes. Our care workers are highly experienced in assistive bathing and showering to assist with independent living at home.

    Depending on our Registered Nurses assessment and the requirements of our clientele, we offer ‘two person assists’ if more than one care worker is required to assist with showering and personal hygiene.

  • Do you specialise in Aged Care private nursing?

    Yes, we have 20+ years of experience working in aged care private nursing. When decline is witnessed in your loved ones, our team of professionals can rapidly assist.

    Decline in health could be physical or cognitive or driven by a health event (such as a stroke or heart attack), so simply contact us to begin discussing your requirements the moment you notice additional care is required.

    Learn more about our home services Dubbo and home services Wellington.

  • What is the difference between private nursing (offered by DANS) and Government subsidised nursing care?

    DANS In Home Care is a privately owned nursing provider, but we also work with clients who have Government Subsidized support including: home care packages (HCP) funding, DVA (Department of Veteran’s Affairs) and NDIS (National Disability Insurance Scheme).

    The benefits of working with a privately owned in home care and nursing service are many including greater control over the care and support services required by you or your loved one with less administrative concern that isn’t dictated by the amount of money allocated from the Government.

    This allows you greater control over the level of support you or your loved one needs. Our private nursing services can be setup within a few days and cancelled with just 7 days’ notice.

  • Who will be providing the care and private nursing services?

    DANS provide all private nursing and in-home care services. Our team of full-time professionals are dedicated to private nursing. Our Registered Nurses are most happy to come to you, providing an in-person assessment to understand your needs. We also have qualified care workers and care managers to make things move smoothly and with ease.

Respite care questions

  • Does DANS offer respite care?

    Yes. We provide two primary types of respite care: in home respite care (assisting clients and their family to have a break) and out of home respite care (taking clients to appointments or social outings)

  • What is the difference between respite care and palliative care?

    The palliative care approach to care reflects a positive and open attitude towards the assessment and planning of the needs of care recipients with life limiting illness.

    The assessment and planning conducted by DANS In Home Care Registered Nurses and Care Managers will identify and address your current needs, goals and preferences or those of your loved one, including if necessary, advance care planning or end of life care planning.

    When a person’s palliative care needs fall outside of the skillset provided by In Home Care Workers we are able to provide a referral to a specialist palliative care service.

    If you wish to discuss palliative care, please call us to understand how we can best support you.

    Respite care aims to support care recipients and their carers for short periods of time. It can give both a break and can be available for a few hours, a few days, or longer and provided in your home, the community or an aged care home.

    Respite care is often planned in advance, however, it is also available in emergencies or unexpected situations.

    If you wish to discuss respite care, please call us to understand how we can assist you.

  • What is the purpose of respite care?

    The purpose of respite care is as much to assist the carer of the client, as it is to support the client themselves. Everyone deserves a break and we appreciate how busy, time consuming and stressful it can be as a primary care giver to someone in need.

    DANS can rapidly provide respite care in home or out of home, to give you and your loved one a much-deserved break or breath of fresh air from the day to day. Whether you need a friendly ear for support (as the carer) or simply a chance to head out and do some shopping – we can assist.

    To give you an example of how broad our respite care can be – we’ve assisted our clients by taking them out on their farms and properties to enjoy the scenery, just to get away from the indoors. A great way to break up the day and do something fun.

    For others, respite care can be as simple as having a few friendly faces visit regularly to chat, assist with cleaning and mind your loved one while you (the care giver) tend to important tasks.