Switch your home care provider without skipping a day of care
We handle the paperwork, the notice and the funding transfer. Your new DANS team is set up quickly, with a coordinated handover to minimise disruption to your care.
A local person answers - no call centre. Weekdays 8am-5pm, callback loop after hours.
locally owned and operated in Central West NSW
local care professionals to assist you
strong Registered Nurse clinical team (over 6 RNs to support you at home)
Clinical Care, not just rostering
Continuity of Care Workers
Three steps. We do the awkward parts.
You do not have to confront your current provider, chase paperwork, or risk a week without support. Here is exactly what happens.
Tell us what you have today
A 10-minute call to discuss your current provider, your Support at Home classification, your hours and the Care Workers you wish to keep the same. We will come out to visit and ensure we are the right fit.
We manage the transfer
You do not have to do the administration, chase paperwork or risk a week without support. The team at DANS will take care of this for you to make everything easier.
We facilitate the setup of your new care
We schedule your DANS team to start when you need it, so there is never a day without support.
"When a Dubbo provider closed, care continued the same week"
What to look for in a home care provider
Use this checklist when speaking with any provider - including DANS.
A registered nurse involved in clinical aspects of your care plan.
A small, consistent care team that spends time up front to understand your needs.
A phone number answered by a local person who knows your background and location.
Clear and easy to understand pricing that is clearly itemised.
A provider who can talk you through the transfer process and assist as needed.
Local ownership and clear accountability.
Request a call back
Leave your details and a local care manager will ring you back quickly.
Answers to common questions about switching providers
Will my care plan and hours carry over?
Your funding carries over. One of our Care Partners completes your care plan at the commencement of service. Most clients keep the same hours when switching over.
My provider has already closed. What now?
Call us today. Provider closures are treated as priority transfers. We can usually put interim support in place while the package transfer is completed.
How long does a switch take?
Most transfers are completed within your current provider's notice period, usually two weeks. If your provider has already closed or waives notice, we can often start sooner.
Will there be a gap in care?
No. We schedule your DANS team to start on the date that works for you, so there is no gap in your care.
Do I need to call my current provider to make the switch?
No. Once you decide to switch, we prepare and send the required notice on your behalf.
Does my Support at Home funding move with me?
Yes. Your classification and budget carry across to DANS when you move to us.
Do I need qualifications to apply?
No. Many of our best people started with no care experience. You can earn while you complete a Certificate III with our learn-and-earn pathway, and registered nurses support you on the job.
Easier to talk it through?
You'll reach a Central West local, not a call centre.
Ready to switch without the stress?
Call now and talk to a local person about taking over your care - or start the switch online and we will call you back within one business day.
No obligation. No competitor gossip. Just a clear answer on whether we can take over your care.